The Power of Online Reviews
Online reviews hold a lot of power. For restaurants, a few bad reviews on a platform like Yelp can mean fewer customers, lower revenue, and a damaged reputation. But when a restaurant takes legal action against a reviewer, the situation can escalate quickly and turn ugly. This is exactly what happened to a few businesses that decided to fight back against bad reviews by suing their customers. What followed was a storm of negative attention that damaged their reputations far more than any single bad review ever could.
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