Samsung's smartphones are globally the most popular. While there are bound to be a few disgruntled owners of the phone, one customer decided to post a damaging online video that could put a dent in their reputation.

Canadian resident Richard Wygand posted a YouTube video in which he claimed that his Galaxy S4 was dangerously defective. “I just plugged it in to charge it,” Wygand says in the video. “Went to sleep, woke up to smoke and a little bit of burning.”

He showed off his S4's damaged power plug, which looks severely burned and warped. He also describes his attempt to get a replacement,

“We have a service provider; it’s Rogers here in Canada,” he says. “Rogers' seen it, and they freaked out. They even said, ‘You could send it in through us — it’ll take three weeks — or just go see Samsung.' The Samsung reps just said that they need video proof, and now we have to call it in. So we’re gonna upload this, send it to Samsung. We’ll let you know how it goes.”

Check out the video below: