If your business isn’t already using a cloud-based phone system, you’re missing out. Regardless of whether you do or do not have an existing phone system, switching to a cloud-based platform can bring lots of benefits and give your business a competitive edge.
Here are some of the most compelling reasons why you should switch to a cloud-based phone system:
1.No team required for maintenance
One of the biggest drawbacks of traditional phone systems is that they require a qualified team to manage and maintain the phone lines and other infrastructure. That isn’t the case with a cloud-based phone system however, as the infrastructure, management, maintenance and upgrades will all be taken care of by the provider.
In other words, you don’t need to invest time and money hiring a dedicated team just to keep your phone system running.
Because cloud-based phone systems don’t require a team, you’ll be able to save on your operational costs. And the fact that it doesn’t require specialized infrastructure will mean that you save on upfront costs as well.
Frankly speaking, there are even more ways that switching to a cloud-based system can lower your costs. Each phone call can be cheaper (or even free), and you’ll be able to utilize advanced features for a fraction of what they would cost otherwise.
3.Easy to scale
Traditional phone systems aren’t easy to scale and requires new infrastructure be purchased and set up. The same applies for new features as well, some of which can be very expensive.
Cloud-based phone systems are far easier to scale, and you’ll normally only need a few clicks to add a new extension. The same goes for new features that you may want to add, and many providers will let you select which ones you need or choose between different packages.
Using a cloud-based phone system will let you centralize communication and consolidate it into a single streamlined system. That will make it far easier to manage communications – especially from multiple channels.
5.Mobility and flexibility
In theory cloud-based phone systems can be used not only on desk phones but PCs, laptops, tablets, and mobile phones. And they can also be accessed remotely from any location as long as there is a reliable internet connection.
As you can imagine this will enable you to give your employees far greater mobility and flexibility. Coupled with the management tools that these systems provide it can also make remote work a distinct possibility.
Because cloud-based phone systems operate on remote servers that use cloud technology, they are not susceptible to many risks that could affect their performance. That includes cyber threats, natural disasters, human error, and so on.
To put it simply, being cloud-based will ensure that your phone system continues running smoothly even when a disaster hits. Any customer information will also be protected due to data redundancy and can be retrieved to allow your business to continue as usual.
With everything that a cloud-based phone system can bring to the table, it should be clear why switching to one will benefit your business. All that you really need on your end is network equipment and a stable internet connection to ensure that the call quality is good.
All said and done, if you want your business to be competitive and able to respond rapidly to various situations then you should seriously consider using a cloud-based phone system. It may take a bit of adjustment, but it will very quickly pay off.
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