If you run a business of any size, and you’re considering multiple New Westminster IT companies for outsourced IT or consulting, you may be a bit overwhelmed with all of the choices that you have.

The world of IT can be extremely hard to understand, especially if you do not have a CIO or another technology-focused executive on your team. What questions should you be asking your prospective New Westminster IT companies in order to ensure that they’re up to par, and will be professional and reliable?

That’s why we’re here! Take a look at a few of these questions you should be asking IT companies during the interview process now. 



1. Who Is Your Typical Client?

You don’t want to hire an IT company that specializes in larger clients if you’re a smaller enterprise – and conversely, it may be less-than-ideal to hire a smaller IT company if you’re part of a larger organization that is expanding and scaling quickly.

Ask them the basics about their typical client, such as:

● What industry are they in?
● How many employees do they have?
● What is their annual revenue? (ballpark)
● Are they working with any of your competitors?

This may seem strange to ask, but it’s the best way to get an idea of whether or not an IT company is right for you. 

For example, if you are interviewing a company that specializes in IT support for law firms between 5-25 people – and you run a quickly-expanding sales organization with 200 people – they may not be the right choice for you! 

2. What’s Your Average 5-Year Customer Retention Rate?

This is a great way to get an idea of the quality of the company’s service, and whether or not they make it a point to hold onto long-standing relationships with their clients. 

You should be looking for a relatively high percentage here – but just because an IT company loses a few clients doesn’t mean that they should be automatically ruled out.

You should also ask for references at this point in the interviews – of both companies that they are currently serving, and companies who have ended their relationship. This will help you get a better understanding of the level of service to expect from any given IT company.

3. Can We Scale Your Services, When Necessary?

Often, business growth occurs at an unexpected pace – and when this happens, you’ll need to be able to quickly add more IT support staff, and keep your employees working efficiently. 

That’s why it’s a good idea to inquire about the ability to scale your service up (and down) with an IT support company in New Westminster. If your contract is flexible, you can add a few more support staff when you’re growing – and reduce headcount during slower seasons. 

4. What’s The Worst Disaster You’ve Faced In The Last Year – And How Did You Respond?

Your IT company isn’t just responsible for setting up computers and troubleshooting user errors. They also have to be good in a crisis. So ask your prospective New Westminster IT companies about the worst disaster they’ve had to face in the last year – and what they did to overcome it.

5. How Much Do Your Services Cost – And What Is Your Pricing Model? 

Naturally, you’ll want to know how much you’re going to have to pay for an IT company in New Westminster. Make sure to get a good understanding of how much each company charges – as well as basics about their pricing model, and other details.

This will help you compare quotes from different New Westminster IT companies, and choose the one that’s right for you.

Be Prepared For The Interview Process WIth These 5 Questions! 

With these simple questions, you’ll be prepared to find the IT company that’s right for your organization. So take another look now, and get ready to find a reliable, high-quality IT partner in New Westminster.