Finding a good and trustworthy car service isn’t an easy task, but this doesn’t mean you can’t do it. Before you start searching for a mechanic East Brisbane, you have to understand that one out of ten garages you find may be untrustworthy.

Brisbane has tons of mechanics willing to help you sort out your car issues. The problem lies in differentiating between those you can trust and those you shouldn’t allow anywhere near your car.

Below are six essential tips to guide you on how to find a trustworthy car service in Brisbane.

1. Seek a Referral from Friends, Family, and Neighbors

If it’s the first time you’re trying to have the car serviced or have just moved to Brisbane, you may have a hard time deciding what to do. Most first-time car owners are tempted to take their vehicles to franchise brand names they may have found online.

But while this may sound like a good decision, it’s always best to first check out the locally owned and run family auto shops. These are places committed to ensuring that their customers walk away with a smile on their faces.

They understand that superb customer service means repeat business. Asking around from the people in your life and those who live close to you can give you an idea of what to do. If possible, seek referrals from those who have similar car models.

2. Read the Customer Reviews on their Websites

Garages and professional mechanics rely on word of mouth and their reputation to attract business. Drivers are more likely to trust what other drivers tell them. For example, if a driver tells you not to take your car to a particular garage, make sure you don’t!

Those drivers who don’t have anyone to ask for a referral should check out online reviews. There are tons of reviews on East Brisbane mechanics online. Compare the reviews to get a feeling of what to expect on your visit.

3. Check the Garage’s Affiliation

When you check its website, does the garage display affiliation to any recognized motoring authority, e.g., the AAA (Approved Auto Repair)? Such authorities pre-screen the garages they work with to ensure that the services offered are top-notch.

Furthermore, the shops affiliated with such organizations must sign service agreements. These agreements are meant to ensure they continue offering their clients trustworthy services. It also guarantees that all the mechanics working there are certified.

Affiliation means the car service shop will be continuously monitored to check its performance.

4. Closely Follow the “Auto Experts” Appearing in Local Media Stations

Does your favorite local television news station or newspaper carry an auto section? If you have answered yes, place a call to the featured shops whenever you need car repair services. But note that their prices may not be the cheapest in the area.
On the other hand, the fact that they have attracted media attention means they’re good. This is also a good reminder that you shouldn’t always use price as the primary selection criterion when selecting a service provider.

5. Ensure the Mechanic Explains Everything to You

When you arrive at a car service shop, there’s a need to have the mechanic explain what they intend to do. Have them tell you what they will include during the repairs. It’s recommended to ask as many questions as possible before allowing them to begin working on the car.

Listen to the answers offered to get an idea of how long the repairs will take and whether the mechanic will need to replace some parts. The mechanic should provide you with an estimate of how much the entire service will cost.

Understanding what the technician will do to your car will help keep you at ease.

6. Check-in with Your Auto Insurer

It’s probably the first time you’re learning this, but your auto insurance company can recommend the best East Brisbane car service shops to consider. A recommendation of this nature means you’re in safe hands.

An auto insurer will want to reduce the claims made by its clients and, therefore, only send you to reputable service shops. The insurer will typically look for the pre-approved repair shops closest to you and send you a list for consideration.

A vehicle represents a significant investment whose value is only matched by that of a home. Whenever you need to have it serviced, make sure to take your time when assessing the available shops. Careful consideration will translate to value for your money.


Eric Reyes is a passionate thought leader having been featured in 50 distinguished online and offline platforms. His passion and knowledge in Finance and Business made him a sought-after contributor providing valuable insights to his readers. You can find him reading a book and discussing current events in his spare time.